What to call about
- Ceiling stains, dripping, or wet insulation
- Wind-lifted shingles or visible storm openings
- Leaks near chimneys, skylights, pipe boots, or walls
- Ice, branch, or storm-related roof damage
What to do right away
Move valuables, protect flooring and furniture, contain the drip if possible, and keep people away from sagging or wet ceiling sections. If it is safe to do so from the ground or inside the attic, take photos. Those details can speed up the first conversation and help separate a small opening from a wider roof-system failure.
Safety first
Do not climb on a wet, icy, steep, or damaged roof. Keep people and belongings away from active leak areas and focus on protecting the interior while the next step is arranged.
What usually causes emergency leaks
Many urgent leak calls turn out to involve missing shingles, flashing breakdown, roof-wall transitions, pipe penetrations, chimney details, low-slope seams, or drainage backups rather than one obvious hole. That is why describing exactly where the water shows inside helps narrow the likely exterior source.